Welcome to the Royal Ace Casino Review. Established in 2009, this casino is located in Costa Rica. Its software is compatible with Windows, Mac, iOS, Android and it is available for both instant play and download. This casino is more than a decade old on the Internet and so, we will be reviewing it to see if it matches the standard for today’s online casinos. By the end of this review, you should be able to decide if you want to play at this casino or not.
Royal Ace Casino Review: The Sign-up Process
Royal Ace Casino’s sign-up process is in three basic steps: First of all, you create your preferred username, password, fill in your email address, and select your country. Secondly, you type out your name, click on your gender, and select your date of birth. Finally, you input your phone number, street address, city, zip code, and state/province. After completing the registration process, you will have to confirm your email address. When you have done that, the casino will now recognize you as a bonafide player.
- Good deal: The sign-up process is easy and quick to fill. You should complete it in under three minutes! Also, the password section is in view mode which makes it easy for you to see what you’re typing.
- Drawback: Unlike some other casinos, the casino does not mention its currency option during the sign-up process. However, upon further research, we found out the currency option is in dollars. We cannot tell whether it’s only the USD or it includes the AUD. Also, the casino is not open to every player from a different country. At the first stage in the sign-up process, you have to check through the list first to make sure people from your country can play.
Our Rating
Our rating for this is on a scale of 0, which means horrible, to 5, which connotes excellent. The sign-up process is quick and easy. However, the drawbacks we highlighted here still pose a concern. Thus, we rate this process a 2.5.
The Welcome Package
Usually, after completing the registration process successfully, the next thing to do is test out the gameplay. To play the games on this casino, you can try demo mode or make a deposit. Indeed, demo mode differs from real gameplay. Also, we advise not to deposit until you have tested the gameplay to determine if you liked the games or not. So, what do you do? Go for the no-deposit bonus! Royal Ace Casino offers a general no-deposit bonus of 35 spins on the bonus code 35spins. With this, you can indulge in real gameplay and decide if you want to continue playing at the casino.
When you’re ready to make the first deposit, Royal Ace Casino offers you a 200%, that is, up to $4,000 on your first deposit. This is what they call the welcome bonus. Usually, most casinos state the minimum deposit amount to qualify for this. However, Royal Ace Casino does not mention theirs. We tried to contact their customer support directly on the website concerning this. Unfortunately, we received no response because we did not get access to them. We will be discussing more on this in the customer service review.
- Good deal: We liked that the casino offers a no-deposit bonus for players to try out gameplay. Also, we liked the welcome bonus offer on the first deposit.
- Drawback: The casino does not mention the minimum deposit amount to qualify for their welcome bonus and that is a major drawback.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 15, which connotes excellent. The welcome package does have good deals and one drawback. Thus, we rate it a 9.
Experience (Games, Entertainment and Fun)
Royal Ace Casino offers a host of games that include table games, video poker, slots, and specialty games. As stated above, the casino’s software is compatible with Windows, Mac, iOS, and Android. Also, it is available for both instant play and download. However, there are distinguishable differences between instant play and download. For this review, we will be focusing on instant play. The casino hosts a variety of games although not as many games as an online casino should have. One good deal about the casino’s instant play is that they provide sounds and music on their games. Not all online casinos bother with infusing sounds and music to their instant play version. This is usually because they are focused on getting players to download their games.
Every game on the casino has its demo version so you can play fun. Overall, the gameplay presents an average experience.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 20, which connotes excellent. The experience was fairly exciting so we rate this a 10.
Ongoing Promotions Availability
As of writing this review, here are the ongoing promotions we found on the casino’s site:
Have A Break, Take This 400% Bonus
This offers a $250 bonus on all slot games but the gameplay is limited to one hour. The coupon code for this is HAPPYHOUR.
280% Bonus Anytime Cashout
This offers a 280% bonus which you can cash out immediately with no playthrough. To redeem this bonus, use the redemption code NIGHTOWLBONUS.
300% Morning Bonus
This offers a 300% on a minimum deposit amount of $30 on a favorite slot until 10 am EST. There is no cashout limit and the coupon code to redeem this is MORNINGSPINS.
Feel The Power of Two Jackpots
A deposit of $60 will get you a 280% bonus and 30 free spins on the Storm Lords game. The coupon code for this is DIYSTORM.
Build A Balance With 243 Winning Ways
As with the preceding promotion, you receive a 280% bonus and 30 free spins on a $60 deposit. This promotion applies to the game Asgard and the code to use is DIYASGARD.
Craft A Jackpot Treasure Chest
On the game Plentiful Treasure, you can get a 280% bonus and 30 free spins on a $60 deposit. The coupon code to redeem this with is DIYTREASURE.
280% DIY Base Bonus
You can get a 280% bonus for your favorite slot game on a minimum deposit of $40. The redemption code for this is DIY280.
Get A 320% Boost With No Playthrough
This is a flash sale bonus that offers you a 320% boost to play any slot game. A $39 deposit on the code LUNCH320 will activate this bonus.
Fire Up Your Wins With A 250% Bonus
On the game Wild Fire, you can get 250% and 50 free spins on a deposit of $50. The code for this is FIRE250.
Ready to party? Get Your 250% Bonus
This promotion offers 250% and 50 spins on the game Mardi Gras Magic. There are no cashout limits and the code for this is MARDIWINS.
Get a 285% Bonus on the All-New Game
You can get a 285% bonus as well as 40 free spins on the game Asgard Deluxe. The code for this is ASGARD.
Win A Jackpot With This Bonus
This promotion offers a 275% no max boost and the opportunity to hit the biggest jackpot on a $30 deposit. The code to redeem this is JACKPOTHUNTER.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 20, which connotes excellent. The casino does have many promotions available on its site. Also, as you may notice, the casino doesn’t state the minimum deposit amount to activate some bonus. Thus, we rate this a 11.
Customer Service
Royal Ace Casino offers customer support via an email address, a toll-free number, and a direct chat. They promise 24/7 availability and we will be reviewing this. To contact them immediately, Royal Ace Casino offers two types of customer service on its website: messages and live chat. According to the site, the live chat is only available to customers who have made deposits. Do you recall that we told you earlier during the welcome package review that we tried reaching them via the direct method? Since we hadn’t made the first deposit, we used the message option. We filled the form and then proceeded to send in our request. However, when we hit the send button, we got this response:
“There was an error processing your request. Please try again later.”
We thought it was a small glitch and so, tried again. However, we got the same response. Thus, there was no other way of contacting them directly. It is important to note that Royal Ace Casino did not have a direct means of contact whether via live chat or messages until recently. This experience was disappointing.
- Good deal: There is no good deal here.
- Drawback: There are many drawbacks here. First of all, not everyone will have the time or patience to draft an email or dial a phone number. A direct chat is an easier and convenient way to reach out to customer service. Secondly, where there is no direct contact, it may cost players to lose interest. A player who cannot get an immediate response to their burning questions may get frustrated and leave the casino.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 15, which connotes excellent. Since we focused on the direct method of reaching the casino, it will be easier to rate this on a low scale. However, that will show a biased rating as we did not try out all the other options. Still, being unable to reach the casino directly on their site is hugely disappointing. Thus, we rate this a 5.
Deposit Options
The casino’s deposit options are:
Visa
Neteller
Mastercard
Bitcoin
And third party methods
The site does not state what the minimum deposit amounts are for these methods and so we tried contacting customer care to find out. As you know now, that did not work. As we continued to search, we came upon this in their Frequently Asked Questions page:
Visa $50 – $1,000 per transaction
Credit Card Deposit by Telephone or Live Chat $50 – $5,000 per day
Cash Transfer (contact us for this option) $50 – $1,350 per transaction
However, they do not tell what is the minimum deposit amount for other types of deposit options such as Bitcoin and Neteller.
- Good deal: The casino offers its players popular deposit options along with Bitcoin and that’s where the good deal stops.
- Drawback: The casino is not transparent with how much the minimum deposit is for these options. Thus, the player may have to send an email or call them first to verify.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 10, which connotes excellent. The deposit options are popular methods but we don’t know the minimum deposit required for most of them. Thus, we rate this a 5.
Payout Process and Requirements
When you want to request a payout, you must first provide certain documents to verify your account. If you don’t do these, you cannot receive a payout. The casino’s payout options are open to the following:
NETeller, bitcoin, bank wire, bank checks, and customer support if you’re having trouble with the provided options.
The casino provides information on minimum and maximum withdrawal amount for the following:
Check
The minimum withdrawal amount for this is $100 while the maximum is $2,500.
Wire Transfer
You can make a minimum withdrawal of $100 and a maximum of $2,500.
Bitcoin
The minimum withdrawal amount is also $100 while the maximum is $2,500.
The casino does not provide payout information for NETeller and of course, we couldn’t contact them directly on the site.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 15, which connotes excellent. The payout options are limited and the casino does not tell us the minimum withdrawal amount for the other payout options. So, we rate this a 9.
Royal Aces Casino VIP Program
The casino’s VIP program is divided into five levels:
Level 1
At this level, you earn 1 comp point on every $10 wager. Secondly, you have access to exclusive VIP member bonuses and promotions. Finally, you are entitled to monthly insurance which the casino will pay you at the start of every month.
Level 2
At this level, you earn 1 comp point on every $7.5 you wager. Secondly, you have access to exclusive VIP member bonuses and promotions. Finally, you are entitled to monthly insurance which the casino will pay you at the start of every month.
Level 3
At this level, you earn 1 comp point on every $5 wagered. Secondly, you have access to exclusive VIP member bonuses and promotions. Thirdly, you are entitled to monthly insurance which the casino will pay you at the start of every month. Lastly, you receive specialized gifts on your special days.
Level 4
At this level, you earn 1 comp point on every $5 wagered. Secondly, you have access to exclusive VIP member bonuses and promotions. Thirdly, you are entitled to monthly insurance which the casino will pay you at the start of every month. Lastly, you receive specialized gifts on your special days.
Level 5
At this level, you earn 1 comp point on every $2 wagered. Secondly, you have access to exclusive VIP member bonuses and promotions. Thirdly, you are entitled to monthly insurance which the casino will pay you at the start of every month. Lastly, you receive specialized gifts on your special days.
Our Review
If you noticed, the VIP programs offer repetitive incentives. Also, these incentives are ambiguous as the casino does not state the content of the bonuses, promotions, monthly insurance, and specialized gifts. Finally, the casino neither states the requirement to enter the VIP program or move up the level.
Extra Impressions: Will This Casino Get Our Cherry 🍒 On Top or Not?
There are a few things to like about the casino: First of all, its graphics are easy on the eye. Secondly, there are sounds and music available for instant play. Thirdly, the casino offers a wide variety of ongoing promotions. Lastly, it offers a good welcome back package.
However, in this section, we review features that gave us an extra impression. Unfortunately, there is nothing extra here that impresses us and some basic features are disappointing. For starters, the casino direct contact (messages and live chat) on the site do not work. It is not a good thing for customers not to be able to reach them immediately. Sadly, this reflects poorly on the casino. Also, they are not transparent about the minimum amount required on their deposit options. Lastly, their VIP program is bland and repetitive and lacks transparency.
We also noted that the casino does not have a “Responsible Gaming” section. This is a basic feature that every site should have so that its players know their stand on such matters.
Judging by these, Royal Ace Casino does not get our cherry on top.
Casino vs. The Competition
Now, we will be comparing Royal Ace Casino to three other casinos: Red Stag Casino, Uptown Aces Casino, and Liberty Casino. The basis for comparison will follow in this order:
The gaming software
The no-deposit bonus
The currency option
The user interface
The Gaming Software
The gaming software of any casino is its backbone as this determines how many games will be featured on the casino. Royal Ace Casino and Uptown Aces Casino use Real Time Gaming Software while Red Stag Casino and Liberty Slots Casino use Wagering Gaming Software. Wagering Gaming Software allows for as many games as possible, while Real Time Gaming focuses more on presenting good game graphics.
The Welcome Bonus
Royal Ace Casino offers a 35 free spins no-deposit bonus while Uptown Aces Casino offers its new players a no-deposit bonus of twenty dollars ($20). Liberty Slots Casino offers new players a ten-dollar no-deposit welcome bonus. Similarly, Red Stag Casino offers a ten-dollar no-deposit bonus as well as free spins.
For a first deposit, Royal Ace Casino offers a $4,000 welcome bonus. Secondly, Uptown Aces Casino offers a six-part first deposit welcome bonus that equals $8,888 plus 300 free spins. Thirdly, Liberty Slots Casino offers a three-part first deposit welcome bonus that totals $777. Finally, Red Stag Casino offers a 7-part first deposit welcome bonus that comes down to a total of $2,500 and 500 spins.
The Currency Option
Liberty Slot Casino and Red Stag Casino currency options are limited to only the United States Dollar and Australian Dollars. Royal Ace Casino and Uptown Aces Casino do not talk about which currency options they offer. However, further research shows that they pay in dollars. Now, we cannot tell whether it is the USD, the AUD, or both.
The Graphics and User Interface
Royal Ace Casino has an average-looking graphics design: it’s not terrible neither is it outstanding. Also, it has an easy user interface which means players can easily get basic information by themselves. The only drawback is that you can’t contact their customer service directly on the site if you run into any troubles.
Uptown Aces Casino and Red Stag Casino have great graphics that appeal to the player’s senses. Liberty Casino’s graphics don’t appeal much to players. They all have an easy user interface.
Should I Play At This Casino?
Should you play at this casino? Absolutely not! There are just so many drawbacks that we advise you not to bother at all. One of the major features that should draw you to a casino is transparency and Royal Ace Casino lacks that. Lack of transparency = shady business = scam.
Besides the drawbacks we noted in our research, a further research shows us a much bigger one. Many people who have played at the casino complained of delayed to no payments. So, no, you shouldn’t play at this casino.
The Verdict
On a scale of 0 to 100, we give 51.5 and no cheery 🍒 on top. For a casino that has been long on the gaming scene, Royal Ace Casino has so many disappointing deals.
