Welcome to the Grand Fortune Casino Review. Founded in 2014, Grand Fortune Casino is gradually approaching its first decade. We shall be reviewing this casino to see what they offer and how their offers benefit players. We intend on leaving no process untouched as we will start from the sign-up process on to its VIP program. At the end of this review, you will be able to decide whether or not to play at this casino.
Grand Fortune Casino Review: The Sign-up Process
This casino’s sign-up process occurs in three simple steps. First of all, you input your preferred username, create a password, input your email and select your country. Next, you type in your first and last names, select your gender and birthday. Finally, you input your phone number, street address, city, zip code, and state.
Good deal: The sign-up process is simple and easy to fill. Within three minutes, you have completed it. Also, the password is in view mode. This means that you can see your password and correct any mistakes while typing.
Drawback: This casino does not accept players from every country, so you have to check first before you proceed to sign up. Also, the casino doesn’t state its currency option at the sign-up point. However, a quick search through their banking options reveals that they pay in USD.
Our Rating
Our rating for this is on a scale of 0, which means horrible, to 5, which connotes excellent. As we have stated already, the casino is only available to players in specific countries. Even though the sign-up process is quick, the non-availability to some countries is a drawback. Thus, we give it a 3.
The Welcome Package
Usually, after signing up at a casino, we usually find out what their no-deposit welcome bonus and minimum deposit welcome package are. However, we didn’t find this in the casino’s promotion section. So, we did the next best thing that we could: reach out to customer service. After a most frustrating experience, which we will discuss in the “Customer Service” section of this article, we finally got our information.
As of writing this article, the casino offers a huge welcome no-deposit bonus of $35. As soon as you have redeemed the coupon for this, the money reflects your real balance and bonus account. With this no-deposit bonus, you can play games and win real money. However, the casino’s terms and conditions state which games you can and cannot play.
When you’re ready to play for real money, a minimum deposit of $30 will get you up to a 200% bonus. This comes with a free chip.
Good deal: The casino’s no-deposit bonus is a generous offer that can get you double or even triple wins depending on your luck. The welcome bonus on its minimum deposit is a huge one for new players as well.
Drawback: The no-deposit bonus is not easy to find as it’s not available in the casino’s promotions section. Thus, a novice player may easily miss out on this by assuming there’s none available.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 15, which connotes excellent. The welcome bonuses are generous; however, the no-deposit bonus is not so easy to find. Thus, we give it a 10.
Experience (Games, Entertainment and Fun)
Grand Fortune Casino offers over 200 games on its sites. These include slot games, table games, video poker, and progressives. The games are divided into two: some you can play without making deposits, and others require deposits before you can play them. In addition, each game has a demo mode for players to try out accompanied by sounds and music. Most importantly, these games have bonuses attached to them that make for an overall good experience.
Good deal: The experience is a good one.
Drawbacks: There are no drawbacks here.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 20, which connotes excellent. However, we did have a good experience with the games. Thus, we rate it a perfect 20.
Ongoing Promotions Availability
As of writing this article, these are the promotions currently available on the casino’s different games. Also, they come with no cashout limit.
On a $50 deposit, you can receive a 275% Bonus as well as 6,000 Comp Points. Also, there are 60 spins up for grabs here.
GETCOMPS250
On a $40 minimum deposit, you can receive a 250% bonus with 40 spins. Also, 4,000 comp points are accompanying this promotion.
GETCOMPS230
When you make a $30 minimum deposit, you’re eligible for a 230% bonus and 2,000 comp points. You also get free spins, although the casino does not state how many.
WILDFIRE300
Like its predecessor, this one comes on a $30 minimum deposit. In addition, however, you can get up to a 300% bonus and 30 free spins. Also, you can redeem this bonus up to three times.
PIXIE250
You can only redeem this bonus on a minimum deposit of $50. So the bonus percentage for this is 250%, and it comes with 50 free spins.
RICHES
The minimum deposit amount for this is $50, and you can get up to a 250% bonus and 50 free spins.
JACKPOTHUNTER
For a minimum deposit of $30, you can get up to a 275% bonus.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 20, which connotes excellent. The bonuses for the ongoing promotions are plentiful and generous. Thus, we rate it an 18.
Customer Service
Now, Grand Fortune Casino states that it operates its customer service via three channels. These include a live chat, an email address, and a phone number. Remember we told you previously that we had a bit of a hard time trying to get information concerning their no-deposit welcome bonus. After we couldn’t get information from the promotions section, we took the next step. This was contacting them via the live chat, but it wasn’t going through. Since we were not in a hurry, we waited a couple of hours more and tried again. Again, the response was the same: it wasn’t going through. So, we sent them an email to make inquiries. Because we didn’t want to make hasty conclusions, we waited three days for an answer. Unfortunately, the casino never responded. Thus, we had to resort to getting information from a third-party site.
Good deal: There is no good deal here.
Drawback: The review on their customer service is full of drawbacks. If the live chat is not working, how do players get immediate solutions to their problems? Also, why does the casino not reply to emails?
Our Rating
Our rating for this is on a scale of 0, which means horrible to 15, which connotes excellent. We had a frustrating experience, but we cannot cancel out the customer service as bad since we didn’t try calling them. Thus, we rate this a 5.
Deposit Options
Grand Fortune Casino’s deposit options are limited to these three:
Visa for which its minimum deposit amount is $30.
Mastercard: this lets players make a $20 deposit.
Bitcoin: this allows players to make a minimum deposit of $20.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 10, which connotes excellent. Although the casino’s deposit options are popular, they are too limiting for its clientele base. Thus, we rate this a 5.
Payout Process and Requirements
When you want to withdraw, you must first provide the casino with certain documents to verify your account. The payout method is limited to three options which are:
Wire Transfer
The minimum withdrawal amount for this is $100, while the maximum amount is $2,500 weekly. The casino processes the payment within 5 – 10 business days. However, they do not state if this attracts a fee.
Bitcoin
As with wire transfer, you can only withdraw a minimum of $100 and a maximum amount of $2,500. Again, the casino does not mention any processing fee.
Check
As with wire transfer and Bitcoin, you can only withdraw a minimum of $100 and a maximum amount of $2,500 weekly. Similarly, they do not state if they charge for processing fee.
Our Rating
Our rating for this is on a scale of 0, which means horrible to 15, which connotes excellent. The casino’s payout process is limited. Also, they’re not transparent with their payout fees. This may present a shock to customers when they eventually find out during withdrawal. Thus, we rate this a 9.
Grand Fortune Casino VIP Program
The casino’s VIP program is divided into five tiers:
ABSOLUTE
The casino does not state if the entry in this level is automatic or not. However, this level has some attractive offers. Upon entry, you receive a $500 introduction reward and a 450% match bonus. Also, this level allows you to get up to seven times payout on free chips. For every $5 you wager, you receive one comp point. In addition to this, you can get a weekly cashback of 30%. This level also comes with private access to the VIP host 24/7, 365 days a year. There is no limit on cashouts on VIP deposit match bonuses. In addition to this, you get a $7,500 max payout limit every week. Unlike ordinary players, the casino speeds up your withdrawal process between 48 to 72 hours. They also give birthday and anniversary bonuses.
PREMIER
In this second level, the casino does not state the qualification requirement. However, there are attractive bonuses available for grabs. Upon entry, you receive a $25 introduction reward chip and a 200% match bonus. Also, players can get up to $100 payout on free chips. For every $10 you wager, you receive one comp point. The cashback is 15% cashback, and it happens weekly. So for a weekly deposit, you receive up to $75 free monthly. In addition, there are birthday and anniversary bonuses, although the casino does not state what exactly. The weekly maximum payout is $2,500, and there is a ten-time max cashout on VIP deposit match bonuses. There is also a speedy withdrawal time of 48 to 72 hours.
weekly max payout limit
GRAND
As with the first two, the casino does not state the qualification requirements. Upon entry, you receive a $100 introduction reward chip and a 200% match bonus. Also, there is up to four times payout on free chips. For every $8 you wager, you receive one comp point. The weekly cashback is 15% cashback, and there is up to $100 free monthly when you make a one-time, weekly deposit. Birthday and anniversary bonuses are also available in this tier. In addition to this, you get fifteen times the maximum cashout on VIP deposit match bonuses. The withdrawal period is between 48 to 72 hours, while the maximum payout is $2,500.
DELUXE
This tier offers players a $150 introduction reward chip and a 250% match bonus. In addition, you get up to five times payout on free chips. For every $7 you wager on, you receive one comp point. The weekly cashback in this tier is 20% cashback weekly, and players receive up to $150 free monthly on a one-time, weekly deposit. There is a twenty times max cashout on VIP deposit match bonuses and a $3,500 weekly payout limit. The withdrawal period is between 48 to 72 hours and birthday and anniversary bonuses are available.
SUPREME
In this last stage, players receive a $300 introduction reward chip upon entry. There is also a 300% match bonus and up to 6X payout on free chips. For every $6 you wager, you receive one comp point. The weekly cashback is 25% cashback, and you have free access to the VIP host whenever you like.
For a one-time deposit, you get up to $300 free monthly. The weekly maximum payout limit is $5,000, and there is a $20,000 max cashout on VIP deposit match bonuses. The withdrawal period is between 48 to 72 hours, and there are birthdays and anniversary bonuses.
Extra Impressions: Will This Casino Get Our Cherry 🍒 On Top or Not?
The first thing that grabs the attention of every player on an online casino is its graphics. Grand Fortune Casino nailed its graphics design to perfection. The colors, images, elements, and fonts all blend well to create a lively experience. Also, the game is available for mobile download and instant play. In addition, the casino allows sounds and music for its instant play, which left us with a good impression. Another impressive thing is their many generous bonuses, especially those that come with their VIP program.
However, despite these impressions, some areas left us unimpressed. These include the lack of customer service and the limited deposit and payout options. These two are of utmost importance to a casino, and they can ruin the user’s experience. Thus, Grand Fortune Casino does not get our cherry on top.
Casino vs. The Competition
Moving forward, we will compare Grand Fortune Casino to three other casinos: Desert Nights Casino, High Noon Casino, and Miami Club Casino. The basis for comparison will follow in this order:
The welcome bonus
The currency option
The graphics
The gaming software
The Welcome Bonus
Miami Club Casino and Desert Nights Casino offer new players no-deposit welcome bonuses of ten dollars ($10). Grand Fortune Casino offers a $35 no-deposit welcome bonus. Unfortunately, High Noon Casino offers its players none.
Miami Club Casino offers a 100% match on your first eight deposits, while Desert Nights Casino offers a 250% bonus. Grand Fortune Casino offers 200% and a free spin on a minimum deposit of $30. However, High Noon Casino offers its players a 300% bonus on two different types of first deposit welcome bonuses. Also, the casino offers a 350% bonus when you make a first deposit with Bitcoin.
The Currency Option
High Noon Casino and Grand Fortune Casino do not mention their currency options during sign-up. However, we discovered they paid in USD. Miami Club Casino provides only a USD payment option. However, Desert Nights Casino offers USD, Euros, South Africa Rand, Australian Dollar, and British Pounds.
The Graphics
Miami Club Casino and Desert Nights Casino both have that sleek look. Their graphics get a thumbs-up from us. High Noon Casino also has good graphics, although without the sleek look. However, we liked Grand Fortune Casino’s graphics best. The colors, the images, the elements all blend to give players that lively experience.
The Gaming Software
Miami Club Casino uses Wagering Gaming Software. This is by far one of the casino player’s favorite software as it allows for many games. In comparison, Desert Nights Casino uses Rival Gaming Software which offers lesser slot games. However, High Noon Casino and Grand Fortune Casino both use RealTime Gaming Software. This is one of the biggest and recent gaming software in the industry.
Should I Play At This Casino?
Judging by what we have reviewed, it is up to you to decide whether or not you want to go ahead with gameplay at this casino. The customer service put us off, but we still would like to give them the benefit of the doubt. Who knows if, in your case, they may respond well? Besides, they have many attractive bonuses and games that offer these.
The Verdict
On a scale of 0 to 100, we give Grand Fortune Casino a 70 with no cherry on top. The casino does offer a good experience, but it should try to fix its drawbacks.
